Grace is ready
Automate routine voice tasks in large contact centers
Validate in-the-wild performance with agents, QA leads and managers
Fine-tune models and task sets for real-world performances
Grace is a task-specific voice bot that can handle multi-turn customer interactions in a natural and friendly way. We are making Grace for hybrid workforces, allowing voice bots and expert agents to tag-team contact center workloads.
Next-generation voice bots require a new approach to speech and language understanding, not to mention the realities of contact center operations. How can a voice bot take a payment or change address without learning from how people complete these tasks today?
Highly competent AI call center voice bots are not enough. The most effective hybrid workforces of the future will have great AI orchestration. Interwoven voice bots will work alongside existing human agent workflows, improving each other’s performance and the business outcomes.
Some of our largest customers are already training their Grace voice bots, leveraging over one billion minutes of audio per year. Here’s a preview of what Grace in your contact center could look like:
Automate routine voice tasks in large contact centers
Validate in-the-wild performance with agents, QA leads and managers
Fine-tune models and task sets for real-world performances
Automate Level 1 and Level 2 voice support tiers as a service
Digitally contain and successfully resolve inbound calls
Make voice interactions consistent and friendly
Financial services: account management, compliance forms, personalized advisory, authentications
Healthcare administration: patient routing, payer & provider forms, benefits administration, pharmacy transactions
Considered purchases: self-service sales, contextual support, delivery & operations