Classification and Grading Reproduce many labels and metrics that would ordinarily require human review.

In-domain Transcription and Analysis Off-the-shelf models deliver peak recognition and task accuracy for many use cases. Also rapidly build and deploy new models using the platform and Gridspace expertise.

Scale Elastically Scale Gridspace Sift instances to meet variable workloads, so you maximize the efficiency of your compute resources .

Bank-grade Security and Privacy Process sensitive workloads in our secure cloud or your data center. Gridspace was designed with leading financial institutions for leading financial institutions.

Managing every conversation in an organization is easier said than done. Gridspace Sift provides organizations the power to gather, analyze and interpret all the real-time conversational speech and text interactions that matter. Built for the most demanding businesses, Gridspace Sift delivers the information managers, analysts and agents need to handle all the high-stakes conversations in their business units.

WHAT'S YOUR CHALLENGE:

Modernize a legacy platform
Deploy advanced interaction analytics
Automate routine conversations

Human conversation is natural, fast and expressive. It is also the preferred way to handle multi-turn and high-stakes business transactions. As consumer computing interfaces evolve to handle more conversational inputs, businesses too must keep up with elevated expectations, quickly parsing customer requests, aligning resources and delivering superior service experiences.

THE DIFFERENCE:

Every operation runs in real-time
Designed for long-form conversation
Bank-grade security and controls

When your organization's conversational streams become useable data, teams and machines can identify customer opportunities and streamline operations. Managers can extract key interactions metrics, preferences and intents. Data scientists can find new patterns. Executives can measure and adapt operations to real-time business trends. Machines in conversation scale organizational intelligence, transparency and execution speed.

RESULTS FOR CUSTOMERS:

Improved customer experiences
Reduced operational complexity and costs
Simplified path to AI-first solutions

Analyst Dashboard Full featured dashboard, no coding required to scan and analyze live conversation inputs.

Conversation Apps Pre-made applications for common use-cases

Developer API Integrated API for capture, telephony, ASR and NLU. Extend use case or develop custom use cases with ease.

Custom Models Train, tag or re-use models for in-domain tasks.

Managed by your organization

Run Gridspace entirely in your datacenter. Our self-assembling clusters get you up and going fast. Scale compute and storage resources as you go. Manage security settings and control of your administrative tasks. Gridspace uses no third-party services and works with your existing hardware.

Managed by Gridspace

Gridspace's bank-grade managed service, gives you a world-class conversational intelligence toolset for your digital transformation. Gridspace handles it all: upgrading, patching, networking, and security, enabling your organization to focus on the most strategic operations.