Solutions   >   Customer experience
Maximize every customer relationship by digitizing free-form interactions
 
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Most companies view their contact centers as differentiators
Yet accurately quantifying and differentiating customer interactions remains challenging. Old ways for managing customer interactions were not designed for modern digital businesses. Manual reviews are time consuming and expensive. Legacy keyword systems are inflexible and miss context. Horizontal machine learning platforms are hard to train and cumbersome for specific customer language and use cases.

"It will be easier to automate call centers if machines can adjust on the fly to frustrated or pleased consumers"


Mariano Belinky
Santander Managing Director
What is your customer objective?
REQUEST HANDLING
Deeply understand every customer request in real-time, the first time
Your customers expect to be understood. Gridspace give you new ways to tune and automate intent classification in your customer sales and service interactions.

96% 
Sentence level accuracy
for public media company

EXPLORE SOLUTION

CONTEXT RECOGNITION
Enhance sales, marketing and care interactions with real-time context
How do you ensure optimal customer outcomes? Gridspace tags interactions with descriptive labels and metrics, so your organization can follow up effectively.

91% 
Life event detection accuracy
for top insurance company

EXPLORE SOLUTION

CUSTOMER ANALYTICS
Uncover patterns across interactions, reduce customer effort and churn
What can your organization do about the issues it doesn't know about? Gridspace delivers real-time analytics and trends that helps managers be proactive.

0.7 
Real-time factor for
AI-power analytics

EXPLORE SOLUTION

OMNICHANNEL CAPTURE
Securely record, redact and index omnichannel customer interactions
Archive and manage all your multi-channel customer interactions in real-time. Meet business and regulatory mandates. Keep customers and employees safe.

38 
Data field redactions
ids for large bank

EXPLORE SOLUTION

Why Gridspace for customer engagement?
We deliver our results in real-time, so you can too
Most solutions offer some or no capabilities that output in real-time. Every feature outputs in real-time.
We speak your language today and keep learning
Our vertical machine learning components make deployments fast and designed for conversational interactions.
We provide the most seamless deployments
We built Gridspace from the ground up to integrate with modern gateways, data centers and enterprise apps.
Download materials
Customer intelligence whitepaper

Large organizations generate years or even decades of conversational audio and chat data in a single day. Without the right tools, even basic tasks like extracting information or measuring quality are impossible. This whitepaper describes how Gridspace Sift can turn unstructured customer interactions into valuable business data.


  DOWNLOAD WHITEPAPER     
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