“Our systems must constantly absorb media and catch market moving events. Gridspace made it easy to integrate real-time speech analysis directly into our product.”
Build on the telephony and conversational AI infrastructure trusted by bank contact centers
WATCH VIDEO
We're working with @GCPcloud, @awscloud, and @gridspaceinc to extend access to advanced voice technologies that will allow businesses to build AI-powered customer engagement experiences. #SIGNALConf pic.twitter.com/UL8OONjAFb
— twilio (@twilio) August 6, 2019
“We’re reinventing how businesses access capital. Gridspace underpins how we connect voice with the underwriting process and enhance the customer experience.”
All the call center tools you need to manage real-time voice and chat streams
Scan voice calls for phrases and concepts
Authenticate speakers with voice biometrics
Redact audio in real-time and manage sensitive PII, PCI and HIPAA data
Extract responses from qualification and onboarding calls
Scale on demand to handle billions of call minutes
Run on any or many clouds including AWS, Azure and Google Cloud
Input
Output
Input
- SIP Audio & Video
- WebRTC
- Twilio Flex
- Amazon Connect
- BYOC Audio
- File Uploads
- And more
Output
{
"index":8,
"transcript":"and can i just confirm your ten digit password",
"channel_index":1,
"start_timestamp_ms":1588820424946,
"start_ms":9946,
"duration_ms":8640,
"word_offsets_ms":[0, 690, 1680, 2670, 3630, 4620, 5610, 6510, 7380],
"word_durations_ms":[300, 540, 510, 510, 540, 540, 540, 540, 510],
"offset_ms":9946,
"connection_id":"2b945f22c147a7fa",
"speech_labels":{
"dialog_acts":[
"Data question"
]
},
"pretty_transcript":"And can I just confirm your 10 digit password?",
"pretty_word_offsets_ms":[0, 690, 1680, 2670, 3630, 4620, 5610, 6510, 7380],
"pretty_word_durations_ms":[300, 540, 510, 510, 540, 540, 540, 540, 510],
"speaker_role":"agent",
"event_type":"transcript",
"conversation_id":"f1f374645fbb4281",
"conference_name":"2020-00-07_03:00"
}
{
"index":8,
"transcript":"and can i just confirm your ten digit password",
"channel_index":1,
"start_timestamp_ms":1588820424946,
"start_ms":9946,
"duration_ms":8640,
"word_offsets_ms":[0, 690, 1680, 2670, 3630, 4620, 5610, 6510, 7380],
"word_durations_ms":[300, 540, 510, 510, 540, 540, 540, 540, 510],
"offset_ms":9946,
"connection_id":"2b945f22c147a7fa",
"speech_labels":{
"dialog_acts":[
"Data question"
]
},
"pretty_transcript":"And can I just confirm your 10 digit password?",
"pretty_word_offsets_ms":[0, 690, 1680, 2670, 3630, 4620, 5610, 6510, 7380],
"pretty_word_durations_ms":[300, 540, 510, 510, 540, 540, 540, 540, 510],
"speaker_role":"agent",
"event_type":"transcript",
"conversation_id":"f1f374645fbb4281",
"conference_name":"2020-00-07_03:00"
}
{
"index":8,
"transcript":"and can i just confirm your ten digit password",
"channel_index":1,
"start_timestamp_ms":1588820424946,
"start_ms":9946,
"duration_ms":8640,
"word_offsets_ms":[0, 690, 1680, 2670, 3630, 4620, 5610, 6510, 7380],
"word_durations_ms":[300, 540, 510, 510, 540, 540, 540, 540, 510],
"offset_ms":9946,
"connection_id":"2b945f22c147a7fa",
"speech_labels":{
"dialog_acts":[
"Data question"
]
},
"pretty_transcript":"And can I just confirm your 10 digit password?",
"pretty_word_offsets_ms":[0, 690, 1680, 2670, 3630, 4620, 5610, 6510, 7380],
"pretty_word_durations_ms":[300, 540, 510, 510, 540, 540, 540, 540, 510],
"speaker_role":"agent",
"event_type":"transcript",
"conversation_id":"f1f374645fbb4281",
"conference_name":"2020-00-07_03:00"
}
{
"index":8,
"transcript":"and can i just confirm your ten digit password",
"channel_index":1,
"start_timestamp_ms":1588820424946,
"start_ms":9946,
"duration_ms":8640,
"word_offsets_ms":[0, 690, 1680, 2670, 3630, 4620, 5610, 6510, 7380],
"word_durations_ms":[300, 540, 510, 510, 540, 540, 540, 540, 510],
"offset_ms":9946,
"connection_id":"2b945f22c147a7fa",
"speech_labels":{
"dialog_acts":[
"Data question"
]
},
"pretty_transcript":"And can I just confirm your 10 digit password?",
"pretty_word_offsets_ms":[0, 690, 1680, 2670, 3630, 4620, 5610, 6510, 7380],
"pretty_word_durations_ms":[300, 540, 510, 510, 540, 540, 540, 540, 510],
"speaker_role":"agent",
"event_type":"transcript",
"conversation_id":"f1f374645fbb4281",
"conference_name":"2020-00-07_03:00"
}
Built for developers, by developers
Easy to implement
Our docs, tutorials and examples provide all the core resources you need to get started. Most developers can scan, analyze, and interpret their first calls in minutes. With hosted scripts, you don’t even need to deploy your own server.
Grows with your business
Scale on-demand to handle up to 50,000 concurrent calls. Leverage the most cutting-edge NLP technologies in production today. Access the same call center API functionality behind Gridspace’s flagship product and have the confidence to run it in any cloud.
Trusted by banks
Your contact center can leverage the integrated telephony, speech and language AI infrastructure behind some of the largest banks and healthcare companies. Gridspace is compatible with your PCI, PII, and HIPAA environments. Your CISO will appreciate you just as much as your development team.