Build on the speech infrastructure trusted by banks

WATCH VIDEO
— Bryan Healey, Aiera CTO

“Our systems must constantly absorb media and catch market moving events. Gridspace made it easy to integrate real-time speech analysis directly into our product.”

— Chris Olivares, Capital CTO

“We’re reinventing how businesses access capital. Gridspace underpins how we connect voice with the underwriting process and enhance the customer experience.”

All the tools you need to manage real-time voice streams

Scan
Scan voice calls for phrases and concepts

Authenticate
Authenticate speakers with voice biometrics

Redact
Redact audio in real-time and manage sensitive PII, PCI and HIPAA data

Extract
Extract responses from qualification and onboarding calls

Scale
Scale on demand to handle billions of call minutes

Cloud
Run on any or many clouds including AWS, Azure and Google Cloud

Input

Output

Input

  • SIP Audio & Video
  • WebRTC
  • Twilio Flex
  • Amazon Connect
  • BYOC Audio
  • File Uploads
  • And more

Output

{
   "index":8,
   "transcript":"and can i just confirm your ten digit password",
   "channel_index":1,
   "start_timestamp_ms":1588820424946,
   "start_ms":9946,
   "duration_ms":8640,
   "word_offsets_ms":[0, 690, 1680, 2670, 3630, 4620, 5610, 6510, 7380],
   "word_durations_ms":[300, 540, 510, 510, 540, 540, 540, 540, 510],
   "offset_ms":9946,
   "connection_id":"2b945f22c147a7fa",
   "speech_labels":{
      "dialog_acts":[
         "Data question"
      ]
   },
   "pretty_transcript":"And can I just confirm your 10 digit password?",
   "pretty_word_offsets_ms":[0, 690, 1680, 2670, 3630, 4620, 5610, 6510, 7380],
   "pretty_word_durations_ms":[300, 540, 510, 510, 540, 540, 540, 540, 510],
   "speaker_role":"agent",
   "event_type":"transcript",
   "conversation_id":"f1f374645fbb4281",
   "conference_name":"2020-00-07_03:00"
}
            
{
   "index":8,
   "transcript":"and can i just confirm your ten digit password",
   "channel_index":1,
   "start_timestamp_ms":1588820424946,
   "start_ms":9946,
   "duration_ms":8640,
   "word_offsets_ms":[0, 690, 1680, 2670, 3630, 4620, 5610, 6510, 7380],
   "word_durations_ms":[300, 540, 510, 510, 540, 540, 540, 540, 510],
   "offset_ms":9946,
   "connection_id":"2b945f22c147a7fa",
   "speech_labels":{
      "dialog_acts":[
         "Data question"
      ]
   },
   "pretty_transcript":"And can I just confirm your 10 digit password?",
   "pretty_word_offsets_ms":[0, 690, 1680, 2670, 3630, 4620, 5610, 6510, 7380],
   "pretty_word_durations_ms":[300, 540, 510, 510, 540, 540, 540, 540, 510],
   "speaker_role":"agent",
   "event_type":"transcript",
   "conversation_id":"f1f374645fbb4281",
   "conference_name":"2020-00-07_03:00"
}
            
{
   "index":8,
   "transcript":"and can i just confirm your ten digit password",
   "channel_index":1,
   "start_timestamp_ms":1588820424946,
   "start_ms":9946,
   "duration_ms":8640,
   "word_offsets_ms":[0, 690, 1680, 2670, 3630, 4620, 5610, 6510, 7380],
   "word_durations_ms":[300, 540, 510, 510, 540, 540, 540, 540, 510],
   "offset_ms":9946,
   "connection_id":"2b945f22c147a7fa",
   "speech_labels":{
      "dialog_acts":[
         "Data question"
      ]
   },
   "pretty_transcript":"And can I just confirm your 10 digit password?",
   "pretty_word_offsets_ms":[0, 690, 1680, 2670, 3630, 4620, 5610, 6510, 7380],
   "pretty_word_durations_ms":[300, 540, 510, 510, 540, 540, 540, 540, 510],
   "speaker_role":"agent",
   "event_type":"transcript",
   "conversation_id":"f1f374645fbb4281",
   "conference_name":"2020-00-07_03:00"
}
            
{
   "index":8,
   "transcript":"and can i just confirm your ten digit password",
   "channel_index":1,
   "start_timestamp_ms":1588820424946,
   "start_ms":9946,
   "duration_ms":8640,
   "word_offsets_ms":[0, 690, 1680, 2670, 3630, 4620, 5610, 6510, 7380],
   "word_durations_ms":[300, 540, 510, 510, 540, 540, 540, 540, 510],
   "offset_ms":9946,
   "connection_id":"2b945f22c147a7fa",
   "speech_labels":{
      "dialog_acts":[
         "Data question"
      ]
   },
   "pretty_transcript":"And can I just confirm your 10 digit password?",
   "pretty_word_offsets_ms":[0, 690, 1680, 2670, 3630, 4620, 5610, 6510, 7380],
   "pretty_word_durations_ms":[300, 540, 510, 510, 540, 540, 540, 540, 510],
   "speaker_role":"agent",
   "event_type":"transcript",
   "conversation_id":"f1f374645fbb4281",
   "conference_name":"2020-00-07_03:00"
}
            

Built for developers, by developers

Easy to implement

Our docs, tutorials and examples provide all the core resources you need to get started. Most developers can scan, analyze, and interpret their first calls in minutes. With hosted scripts, you don’t even need to deploy your own server.

Grows with your business

Scale on-demand to handle up to 50,000 concurrent calls. Leverage the most cutting-edge NLP technologies in production today. Access the same API functionality behind Gridspace’s flagship product and have the confidence to run it in any cloud.

Trusted by banks

Use the same speech stack that powers banks. Gridspace is compatible with your PCI, PII, and HIPAA environments. Your CISO will appreciate you just as much as your development team.

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