Technology > Conversational intelligence
Traditionally, businesses have faced tradeoffs with conversation management: accuracy, speed, and scale. Gridspace was built differently for uncompromising businesses that demand the benefits of machine automation and human adaptability together.
For businesses that handle customer service, sales, or back-office requests, Gridspace streamlines conversational analysis using vertical machine learning models, increasing digital containment, knowledge capture and customer delight.
Below we’ve compiled an overview of how conversation analysis can accelerate the digital transformation efforts of your enterprise. Your organization's next insights and actions are within reach with Gridspace.
Uncover and seize new opportunities with real-time conversation monitors.
Easily consume results via dashboards, APIs and CRM integrations.
Get out-of-the-box functionality with business-ready use case models.
Query any and every interaction that happens in your organizations live.
Preempt costly regulatory and process mistakes with live monitoring.
Build intelligent agents and workflows with read-made components.
Enhance customer engagement, containment and loyalty. Reduce routine requests, risks and servicing costs.
Streamline and personalize every touch. Uncover broken customer journeys and assist frontline agents.
Make informed market decisions. Cover more interactions, more accurately with less latency.
Create delightful, handsfree transactions experiences. Make transacting natural, easy and fun for customers.
Connect and analyze audio data from a multitude of sources, with the simplicity of software-defined network interfaces.