Solutions   >   Workforce operations
Scan live work interactions for missed opportunities and process adherence
 
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The most important things in business are shared in conversations
And the highest value transactions are handled conversationally. It makes sense. Conversational communication is faster, easier and more personal than clicks and taps. But conversation poses many challenges for modern businesses. Conversational channels can be expensive to maintain, hard to improve and complicated to automate. Gridspace was designed to simply conversation operations and accelerate organization's digital transformations by powering conversational interfaces. .

"With large transactions, such as buying a house, that’s when many people will want to talk with a person"


Jonah Cretser-Hartenstein
ING Direct Innovation Manager
What is your workforce objective?
WORKFORCE ANALYTICS
Measure concurrent workforce communications in real-time
What conversations and departments need the attention? Gridspace lets you synthesize conversations from across your organizations and drive operational excellence. .

28k 
concurrent coverage
for top insurance company

EXPLORE SOLUTION

QUALITY MONITORING
Standardize and score every high-stakes employee interaction
How do you scale quality assurance? Gridspace learns and applies your existing quality checks across all interaction with machine accuracy and consistency.

125 
word per minute
spoken by average American

EXPLORE SOLUTION

SEARCHABLE ARCHIVE
Access real-time workforce interactions as they unfold
How do you increase recall? Gridspace provides employees controlled access to previously unindexed knowledge, so they can find the events and patterns.

0.7 
Real-time factor for
AI-power analytics

EXPLORE SOLUTION

OMNICHANNEL CAPTURE
Securely record, redact and index omnichannel customer interactions
Archive and manage all your multi-channel customer interactions in real-time. Meet business and regulatory mandates. Keep customers and employees safe.

38 
Data field redactions
ids for large bank

EXPLORE SOLUTION

Why Gridspace for workforce operations?
We deliver our results in real-time, so you can too
Most solutions offer some or no capabilities that output in real-time. Every feature outputs in real-time.
We speak your language today and keep learning
Our vertical machine learning components make deployments fast and designed for conversational interactions.
We provide the most seamless deployments
We built Gridspace from the ground up to integrate with modern gateways, data centers and enterprise apps.
Download materials
Workforce intelligence whitepaper

Large organizations generate years or even decades of conversational audio and chat data in a single day. Without the right tools, even basic tasks like extracting information or measuring quality are impossible. This whitepaper describes how Gridspace Sift can turn unstructured customer interactions into valuable business data.


  DOWNLOAD WHITEPAPER     
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