Pharmacies are the hub of information between multiple groups of people. From patients, to medical professionals, to medical suppliers. Needless to say a huge part of a pharmacist's job is communicating. However, not all communication is important or engaging. For one serious discussion on whether a drug dosage is suitable for a patient, there are 10 other monotonous calls to remind patients to pick up their prescription, or verifying their date of birth and insurance to refill their prescriptions. These tasks can add up to a pharmacists workload, and could lead to burn out which afflicts 50% of pharmacists according to a meta analysis study

To automate the monotonous and highly automatable tasks, we have developed Grace, a highly customizable AI voice agent to make and receive calls on behalf of a Human. Grace can be set up to front your practice to answer basic questions based on your existing website or a text uploaded to our website. She can integrate with your existing medical records system to answer questions such as whether a prescription is ready for pickup. She can also ask for basic information such as name, date of birth, or insurance for you. Finally, if the question becomes too complicated, she can simply transfer the call to a human.

Another common use case for Grace is to make outbound calls to remind patients or do follow up surveys. She can be set up to remind patients to refill prescriptions and confirm whether they need a refill.

While the majority of the calls are handled by Grace, you will have more time to do other more important tasks, such as answering complex questions from patients and medical professionals, updating and maintaining inventory, or ensuring medical records are accurate.

If you are experiencing burn out from calls, prescribe yourself a grace bot today!