Artificial intelligence meets emotional intelligence
Say hello to Grace, the AI agent that responds to human emotions and helps customers have more satisfying conversations.
Exceptional customer support isn't just about providing solutions. It's about offering emotional support.
Half of contact center callers call to vent, and if a voice bot cannot read a caller's emotions and empathize, it cannot deliver exceptional customer service.
Grace is the most emotionally in-tune AI voice agent in the world. She can engage with callers in a supportive, humanistic way, helping them to feel heard.