Voice observability &
virtual agents.

They work better and faster together for your contact center, company and customers.


  • Listen & react to customers in real time
  • Free up agent capacity with automation
  • Drive up performance with real data

We’re proud to work with the most forward-thinking companies in voice


Scan calls for real-time answers to your hardest questions


Capture valuable data from your live call streams. Get detailed agent metrics, customer demand signals and call attributes that lead to clear next steps.

Protect your customers and agents with bank-grade security


Secure your voice communications from hello to goodbye. Verify speakers and redact sensitive spoken data. Get peace of mind that your calls — and callers — are safe.

Scale your speech infrastructure without scaling your team


Gridspace already processes billions of call minutes each year and can handle over 50,000 concurrent conversations per deployment.

Get fast results with turnkey integrations and pre-built models


Instantly manage high contact center workloads by auto-detecting issues and handling demand surges with friendly, pre-trained virtual agents.

Gridspace integrates with your voice tech

Read about Gridspace in the press


How Software Will Change Contact Centers


The pandemic increased the complexity and volume of customer inquiries across nearly every business vertical — and shifted all of these inquiries into the digital realm. Today, we don’t need software to disrupt customer experiences. Software is our best hope to stabilize them.


The Future of English, From Language to Algorithms


Robin begins his journey in the speech artificial intelligence labs of Silicon Valley and in conversation with tech entrepreneurs in Shanghai as he asks how computer scientists are engineering new ways of using and learning English.


Machine Intelligence Will Let Us All Work Like CEOs

Harvard Business Review

Most knowledge workers spend less than half of their time doing things they’re really good at (i.e., what they’ve been hired to do). The rest is spent doing research, arranging meetings, coordinating with other people, and performing other minutia of office life.


Or come see us in action

Gridspace Talks Product Q&A

May 15, 2021 / Virtual Conf

Find out how leading voice-driven businesses use cutting-edge speech tech to understand and respond to customer inquiries at scale.


The Future of Contact Center

June 3, 2021 / Virtual Conf

Hear customer stories and updates on Gridspace's product roadmap from the product designers and the platform engineer team.


Twilio Signal Developer Conference

October 20, 2021 / Hybrid event

Learn from developers, product leaders, and visionaries and the future of customer engagement and communications in the cloud.


People are talking.
We’re listening

— @safion

This week’s episode of Cloud N Clear is out now! Evan Macmillan, CEO of Gridspace talks about how he and his team built an infrastructure that became a game changer for many local merchants. #googlecloud #cloud #tech #podcast #cloudnclear #insightshttps://twitter.com/safoian/status/1179064182785732608

— @voicebotai

There’s a lot of useful information in conversations recorded by call centers. California-based startup Gridspace wants to help businesses explore that data...The value to organizations from aggregated conversational content can provide information about customers and trends.https://voicebot.ai/2019/08/21/how-gridspace-applies-conversational-intelligence-in-real-time/

— @CRMevolution

Congrats @gridspaceinc on making the 2020 #CRM top 100 Companies in Customer Service, Marketing, and Sales list! The leading real-time speech automation product for contact centers. https://twitter.com/CRMevolution/status/1287787471913328645

Join us

Gridspace is a diverse team of creative builders with a passion for speech technology.
We are backed by some of the world's most respected financial institutions and deep-tech investors. We are based in California and serve companies throughout the world.