Level-up your contact center with real-time call scanning and leave your customers delighted.
THE ONLY PLATFORM THAT LETS YOU:
Capture valuable data from your live call streams. Get detailed agent metrics, customer demand signals and call attributes that lead to clear next steps.
Secure your voice communications from hello to goodbye. Verify speakers and redact sensitive spoken data. Get peace of mind that your calls — and callers — are safe.
Gridspace already processes billions of call minutes each year and can handle over 50,000 concurrent conversations per deployment.
Instantly amplify the value of every customer conversation by auto-detecting important data from your voice calls and agent desktop.
Gridspace today announced a partnership and a network integration with the Twilio Voice platform. The integration gives Twilio Voice customers the ability to activate Gridspace Sift voice services for call review and task automation with only a click.
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Robin begins his journey in the speech artificial intelligence labs of Silicon Valley and in conversation with tech entrepreneurs in Shanghai as he asks how computer scientists are engineering new ways of using and learning English.
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Most knowledge workers spend less than half of their time doing things they’re really good at (i.e., what they’ve been hired to do). The rest is spent doing research, arranging meetings, coordinating with other people, and performing other minutia of office life.
FULL INFOSee the latest Gridspace use cases and learn from the engineers working on the company’s next-generation products.
FULL INFOJoin Heads of Contact Center for inspiration and insight, networking and learning, and proven strategies to improve your business practices.
FULL INFOFind out how leading voice-driven businesses use cutting-edge speech tech to understand and respond to customer inquiries at scale.
FULL INFOThis week’s episode of Cloud N Clear is out now! Evan Macmillan, CEO of Gridspace talks about how he and his team built an infrastructure that became a game changer for many local merchants. #googlecloud #cloud #tech #podcast #cloudnclear #insightshttps://twitter.com/safoian/status/1179064182785732608
There’s a lot of useful information in conversations recorded by call centers. California-based startup Gridspace wants to help businesses explore that data...The value to organizations from aggregated conversational content can provide information about customers and trends.https://voicebot.ai/2019/08/21/how-gridspace-applies-conversational-intelligence-in-real-time/
The company presented a video of an AI generated voice interacting with a customer as if it were a real person. The tool has the potential to allow call center agents to focus on the more humanistic tasks.
Gridspace makes it easy for contact centers...https://news.developer.nvidia.com/gridspace-presents-an-ai-based-call-center-agent/
Gridspace is a diverse team of creative builders with a passion for speech technology.
We are backed by some of the world's most respected financial institutions and deep-tech investors. We are based in California and serve companies throughout the world.