They work better and faster together for your contact center, company and customers.
WHAT YOU CAN DO:
Gridspace's contact center monitoring capabilities allow you to capture valuable data from your live voice calls and chats. Our software provides detailed agent metrics, customer demand signals and call analytics that lead to clear next steps. .
Gridspace's compliance suite secures your voice and chat communications from hello to goodbye. Our software verifies speakers with voice biometrics and redacts streaming audio and sensitive conversation data with entity recognition models.
Gridspace's software already processes billions of call minutes each year and can handle over 50,000 concurrent conversations per deployment. The software is 100% cloud and telephony system agnostic.
Gridspace's automation tools manage high call center workloads by auto-detecting issues and handling demand surges with friendly, pre-trained virtual agents aka voice bots.
The pandemic increased the complexity and volume of customer inquiries across nearly every business vertical — and shifted all of these inquiries into the digital realm. Today, we don’t need software to disrupt customer experiences. Software is our best hope to stabilize them.
FULL INFO
Robin begins his journey in the speech artificial intelligence labs of Silicon Valley and in conversation with tech entrepreneurs in Shanghai as he asks how computer scientists are engineering new ways of using and learning English.
FULL INFO
Most knowledge workers spend less than half of their time doing things they’re really good at (i.e., what they’ve been hired to do). The rest is spent doing research, arranging meetings, coordinating with other people, and performing other minutia of office life.
FULL INFOThe latest technology hitting the industry and how it can help improve how we handle customer service inquiries and beyond.
FULL INFOHear customer stories and updates on Gridspace's product roadmap from the product designers and the platform engineer team.
FULL INFOLearn from developers, product leaders, and visionaries and the future of customer engagement and communications in the cloud.
FULL INFOThis week’s episode of Cloud N Clear is out now! Evan Macmillan, CEO of Gridspace talks about how he and his team built an infrastructure that became a game changer for many local merchants. #googlecloud #cloud #tech #podcast #cloudnclear #insightshttps://twitter.com/safoian/status/1179064182785732608
@gridspaceinc is a collaboration @SRI_Intl, Speech Labs and some fellow @Stanford engineers pioneering real-time #voicefirst infrastructure for the #contactcenter & #developers! @DaveMichelshttps://twitter.com/EvanKirstel/status/1404491910530617346
Congratulations @gridspaceinc for being named one of the Top 5 #ContactCenter Analytics Vendors! http://ow.ly/AheW30rS86V https://twitter.com/CRM/status/1431269034373394433
Gridspace is a diverse team of creative builders with a passion for speech technology.
We are backed by some of the world's most respected financial institutions and deep-tech investors. We are based in California and serve companies throughout the world.