Real-time
answers?
Good call.

Level-up your contact center with real-time call scanning and leave your customers delighted.

THE ONLY PLATFORM THAT LETS YOU:

  • Scan 50,000 concurrent voice calls
  • Automate hundreds of voice tasks
  • Deploy in any or many clouds

We’re proud to work with the most forward-thinking companies in voice

USAA
SQUARE
BLOOMBERG

Scan calls for real-time answers to your hardest questions

scan

Capture valuable data from your live call streams. Get detailed agent metrics, customer demand signals and call attributes that lead to clear next steps.

Protect your customers and agents with bank-grade security

protect

Secure your voice communications from hello to goodbye. Verify speakers and redact sensitive spoken data. Get peace of mind that your calls — and callers — are safe.

Scale your speech infrastructure without scaling your team

scale

Gridspace already processes billions of call minutes each year and can handle over 50,000 concurrent conversations per deployment.

Get fast results with turnkey integrations and pre-built models

speed

Instantly amplify the value of every customer conversation by auto-detecting important data from your voice calls and agent desktop.

Gridspace integrates with your voice tech

Read about Gridspace in the press

ibt

How Software Will Change Contact Centers

IBT

The pandemic increased the complexity and volume of customer inquiries across nearly every business vertical — and shifted all of these inquiries into the digital realm. Today, we don’t need software to disrupt customer experiences. Software is our best hope to stabilize them.

FULL INFO
BBC

The Future of English, From Language to Algorithms

BBC

Robin begins his journey in the speech artificial intelligence labs of Silicon Valley and in conversation with tech entrepreneurs in Shanghai as he asks how computer scientists are engineering new ways of using and learning English.

FULL INFO
HBR

Machine Intelligence Will Let Us All Work Like CEOs

Harvard Business Review

Most knowledge workers spend less than half of their time doing things they’re really good at (i.e., what they’ve been hired to do). The rest is spent doing research, arranging meetings, coordinating with other people, and performing other minutia of office life.

FULL INFO

Or come see us in action

CX Virtual Knowledgebridge

October 6, 2020 / Virtual Conf

Half-day conference for CX professionals. Sessions will cover proven strategies for implementing modern customer communications technologies.

FULL INFO

Gridspace Talks Product Q&A

November 3, 2020 / Webinar

See the latest Gridspace use cases and learn from the engineers working on the company’s next-generation products. Request to attend this event.

FULL INFO

Gridspace Customer Conference

November 12, 2020 / Virtual Conf

Find out how leading voice-driven businesses use cutting-edge speech tech to understand and respond to customer inquiries at scale.

FULL INFO

People are talking.
We’re listening

— @safion

This week’s episode of Cloud N Clear is out now! Evan Macmillan, CEO of Gridspace talks about how he and his team built an infrastructure that became a game changer for many local merchants. #googlecloud #cloud #tech #podcast #cloudnclear #insightshttps://twitter.com/safoian/status/1179064182785732608

— @voicebotai

There’s a lot of useful information in conversations recorded by call centers. California-based startup Gridspace wants to help businesses explore that data...The value to organizations from aggregated conversational content can provide information about customers and trends.https://voicebot.ai/2019/08/21/how-gridspace-applies-conversational-intelligence-in-real-time/

— @CRMevolution

Congrats @gridspaceinc on making the 2020 #CRM top 100 Companies in Customer Service, Marketing, and Sales list! The leading real-time speech automation product for contact centers. https://twitter.com/CRMevolution/status/1287787471913328645

Join us

Gridspace is a diverse team of creative builders with a passion for speech technology.
We are backed by some of the world's most respected financial institutions and deep-tech investors. We are based in California and serve companies throughout the world.