They work better and faster together for your contact center, company and customers.
WHAT YOU CAN DO:
Capture valuable data from your live call streams. Get detailed agent metrics, customer demand signals and call attributes that lead to clear next steps.
Secure your voice communications from hello to goodbye. Verify speakers and redact sensitive spoken data. Get peace of mind that your calls — and callers — are safe.
Gridspace already processes billions of call minutes each year and can handle over 50,000 concurrent conversations per deployment.
Instantly manage high contact center workloads by auto-detecting issues and handling demand surges with friendly, pre-trained virtual agents.
The pandemic increased the complexity and volume of customer inquiries across nearly every business vertical — and shifted all of these inquiries into the digital realm. Today, we don’t need software to disrupt customer experiences. Software is our best hope to stabilize them.
FULL INFO
Robin begins his journey in the speech artificial intelligence labs of Silicon Valley and in conversation with tech entrepreneurs in Shanghai as he asks how computer scientists are engineering new ways of using and learning English.
FULL INFO
Most knowledge workers spend less than half of their time doing things they’re really good at (i.e., what they’ve been hired to do). The rest is spent doing research, arranging meetings, coordinating with other people, and performing other minutia of office life.
FULL INFOFind out how leading voice-driven businesses use cutting-edge speech tech to understand and respond to customer inquiries at scale.
FULL INFOHear customer stories and updates on Gridspace's product roadmap from the product designers and the platform engineer team.
FULL INFOLearn from developers, product leaders, and visionaries and the future of customer engagement and communications in the cloud.
FULL INFOThis week’s episode of Cloud N Clear is out now! Evan Macmillan, CEO of Gridspace talks about how he and his team built an infrastructure that became a game changer for many local merchants. #googlecloud #cloud #tech #podcast #cloudnclear #insightshttps://twitter.com/safoian/status/1179064182785732608
There’s a lot of useful information in conversations recorded by call centers. California-based startup Gridspace wants to help businesses explore that data...The value to organizations from aggregated conversational content can provide information about customers and trends.https://voicebot.ai/2019/08/21/how-gridspace-applies-conversational-intelligence-in-real-time/
Congrats @gridspaceinc on making the 2020 #CRM top 100 Companies in Customer Service, Marketing, and Sales list! The leading real-time speech automation product for contact centers. https://twitter.com/CRMevolution/status/1287787471913328645
Gridspace is a diverse team of creative builders with a passion for speech technology.
We are backed by some of the world's most respected financial institutions and deep-tech investors. We are based in California and serve companies throughout the world.