Voice Simulators
Virtual voice agents are redefining contact centers, but require new AI teams and tools to manage their phone work. Gridspace Voicebox provides integrated tools for AI evaluations, simulations and red teaming to ensure contact centers get reliable, safe voice agents to production faster.
Companies use voice simulations to align stakeholders, validate agent objectives, and improve call outcomes ahead of production voice agent deployments. With Gridspace, it is not only easy to craft simulations, but also leverage simulation data to train and improve voice agents.
Read more about playbooks in our docs.
Train trustworthy voice agents
Simulate Lifelike Journeys: Generate scenarios that mirror natural conversation flows and diverse customer interactions, ensuring your systems are ready for real-world complexity.
Stress-test Brand, Compliance & Safety Adherence: Define challenging, unconventional scenarios to fortify your system's adherence to your procedures and policies.
Measure Persona-Driven Experiences: Craft a spectrum of customer personas, each with unique communication styles and needs, to thoroughly vet your voice agent's adaptability.
Validate Language & Speaker Styles: Ensure your voice agents are robust to a wide range of languages and regional dialects. Ensuring seamless servicing across languages and dialects.
Simulate Lifelike Journeys: Generate scenarios that mirror natural conversation flows and diverse customer interactions, ensuring your systems are ready for real-world complexity.
Stress-test Brand, Compliance & Safety Adherence: Define challenging, unconventional scenarios to fortify your system's adherence to your procedures and policies.
Measure Persona-Driven Experiences: Craft a spectrum of customer personas, each with unique communication styles and needs, to thoroughly vet your voice agent's adaptability.
Validate Language & Speaker Styles: Ensure your voice agents are robust to a wide range of languages and regional dialects. Ensuring seamless servicing across languages and dialects.
Improve call outcomes
Sales Scenarios: Create sales scripts, assess agent responses, and refine pitches for optimal customer conversion and efficiency.
Stress-test Brand, Compliance & Safety Adherence: Simulate complex service interactions to ensure your system adheres to procedures and policies, handling unconventional scenarios with precision.
Measure Persona-Driven Experiences:Inoculate voice agents against insider threats and foreign adversarial tactics. Thoroughly vet new agents' resilience against sophisticated attacks.
Validate Language & Speaker Styles: Validate your voice agents' ability to effectively utilize and integrate with external tools and systems, ensuring seamless operation across your tech stack.
Sales Scenarios: Create sales scripts, assess agent responses, and refine pitches for optimal customer conversion and efficiency.
Stress-test Brand, Compliance & Safety Adherence: Simulate complex service interactions to ensure your system adheres to procedures and policies, handling unconventional scenarios with precision.
Measure Persona-Driven Experiences:Inoculate voice agents against insider threats and foreign adversarial tactics. Thoroughly vet new agents' resilience against sophisticated attacks.
Validate Language & Speaker Styles: Validate your voice agents' ability to effectively utilize and integrate with external tools and systems, ensuring seamless operation across your tech stack.