This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services. Protecting your information on Gridspace is of the utmost importance to our team.

Personal Information: Information that identifies, relates to, describes, or is capable of being associated with you, such as your name, email address, company, and billing details.

Services: The products and services we provide via our website and related communications.

We collect personal information when you interact with us, including when you:

• Register to use our Services by signing up via the web form on our website.
• Fill out a support or contact form via our website or web application within the Services.
• Subscribe to our services.
• Receive marketing communications.
• Use our website and services (usage and analytics data).
• Provide information to us through online and offline interactions, including webinars, participation in career fairs, co-hosted events, and in-person engagements.

Information we may collect includes:

• Name
• Company
• Work or personal email address depending on your use case for our Services
• Phone number
• Billing information (payment method, billing address)
• Usage and analytics data

Concerning the Processing of Customer Data within the Services

When you use our services, you may upload or otherwise submit content, including media content such as call recordings, call transcripts, and related data (collectively, "Customer Data"). This includes uploading spoken audio files or videos containing spoken audio (collectively, "Audio Files") into our Services, and using the Services to transcribe and store the resulting text ("Transcripts").

We process this Customer Data on your behalf in order to provide the services.

We do not use Customer Data for marketing purposes or for any purpose other than providing and maintaining the services, except as required by law.

You are responsible for ensuring that you have obtained all necessary permissions and consents to upload and process such Customer Data through our services.

Concerning Usage and Analytics Information

As a visitor to our website or as a customer using our services, we may collect information through commonly used tools such as cookies, log files, and web beacons. We refer to this as "Usage Data."

Usage Data may include: Internet Protocol (IP) address, Browser type and version, Operating system, Proxy server, Installed plug-ins and integrations, Geographic location, Internet service provider and mobile carrier, Device type, features, and identifiers, Search terms used, Referring website, application, or advertisement, Pages visited and navigation patterns, Advertising preferences and language settings, Cookie information.

We may also collect information about the timing, frequency, and duration of your interactions with our website and services.

We use the personal information we collect for the following purposes:

Provide, operate, and maintain our services.

To deliver the core functionality of our services and ensure they operate as intended.



Process transactions and manage billing.

To process payments, manage subscriptions, send invoices, and fulfill other financial and administrative obligations related to your account.



Communicate with you.

To send important service-related messages (such as account updates, support communications, and operational notices), and to send marketing content about new features, offers, or services (you may opt out of marketing communications at any time).



Improve and analyze our services.

To analyze usage patterns and trends, improve service performance and user experience, and develop new features and offerings.



Comply with legal obligations and enforce our terms.

To comply with applicable laws, regulations, and legal processes, and to enforce our terms of service, protect our rights, and prevent misuse or abuse of our services. We process your personal information based on one or more of the following legal grounds, as appropriate:

• Your consent
• The necessity to perform a contract with you (such as providing our services)
• Compliance with legal obligations
• Our legitimate business interests, such as operating, improving, and securing our services

We retain your personal information as long as necessary to:

• Provide the services you have requested, subject to the applicable Customer contract
• Comply with our legal obligations
• Resolve disputes and enforce our agreements
• For the limited purpose for which the data was collected and processed
• Maintain a business relationship with individuals who have engaged with us through events or programs

We determine retention periods based on the type and sensitivity of Personal Information, potential risks from its misuse, our processing purposes and alternatives, and legal requirements.

We do not sell your personal information.

The circumstances under which we disclose your Personal Information depend on the type of data, the services you use, and applicable business or legal considerations.

We may disclose Personal Information in the following ways:

• We may share Personal Information with trusted third-party service providers that help us operate and improve our services. This includes cloud hosting providers, email hosting providers, payment processors, and vendors that support security, analytics, or service functionality.
• We may share your Personal Information with third parties when we have your explicit consent to do so.
• We may disclose Personal Information when we believe it is necessary to comply with applicable laws or legal processes, enforce our terms of service or agreements or detect, prevent, or address fraud, security, or technical issues.
• Your Personal Information may be transferred as part of a corporate transaction, such as a merger, acquisition, or sale of assets.

When disclosing Personal Information, we take appropriate steps to ensure it is treated securely and in accordance with this Privacy Policy.

We may share your personal information with trusted service providers who perform services on our behalf, including processing payments, developing products and services, analyzing our business and services, performing maintenance or audit functions, and providing marketing and business development support services. These providers are bound by contractual obligations to keep your information secure and use it only for contracted purposes only.

You have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct or update your information.
• Deletion: You may request that we delete your personal information, subject to legal and compliance obligations for data retention.
• Marketing communications: You can opt out of receiving marketing emails by following the unsubscribe link in our communications.
• We do not currently respond to "Do Not Track" (DNT) signals from browsers. We treat all visitors’ data in accordance with this Privacy Policy, regardless of whether a DNT signal is received.
• We may also share your Personal Information when necessary to comply with legal obligations, enforce our agreements, protect our rights or the rights and safety of others, or prevent fraud, security threats, or other unlawful activities.

Personal Information Corrections and Deletions

You may request access to, correction of, or deletion of your Personal Information. For security, we may require you to verify your identity before processing such requests. We may decline requests that are excessive, repetitive, impractical, or that could compromise the privacy of others.

While we aim to provide access and updates free of charge, requests that would require disproportionate effort may be subject to limitations.

Please note that due to technical safeguards and system backups, some information may not be immediately deleted from our servers. In cases where we cannot fully remove your information, we will inform you and explain why.

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, because no system can be guaranteed to be completely secure, we cannot ensure or warrant the absolute security of your information. Therefore, while we strive to use reasonable efforts to protect your Personal Information, we cannot guarantee absolute security.

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete it.

Your personal information may be transferred to and maintained on servers located outside your country, where privacy laws may not be as protective as those in your jurisdiction. By using our services, you consent to this transfer.

If you are a user of our Services located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), including:

• The right to access, correct, or delete your personal information.
• The right to restrict or object to the processing of your data.
• The right to data portability.
• The right to lodge a complaint with a supervisory authority.

The legal basis for processing your data includes your consent, the necessity to perform a contract, and our legitimate business interests.

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information we collect and how we use it.

The right to request deletion of your personal information.

The right to opt out of the sale of personal information (Note that we do not sell your information).

To exercise these rights, please contact us at [email protected]

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the effective date.

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at [email protected].

Effective Date & Last Modified Date: July 21, 2025