The world’s most trusted contact center automation platform

What you get
with Gridspace

See every live call unfold

Gridspace can analyze over 50k concurrent calls per site. Live conversational analysis increases your team's agility and empowers agents and managers to change call outcomes.

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Understand what everyone is saying

Gridspace Pulse makes teams efficient by automatically finding and categorizing trending issues. Know which events are the most positive, negative, and urgent.

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Feel the customer experience live

Gridspace’s pre-trained language models analyze every single word of every customer interaction- tracking key CX metrics as well as agent and caller emotion.

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Manage your
hybrid workforce

Bring virtual and human agent conversations together in one place. No more blackhole IVR fails. No more messy handoffs. Gridspace helps all types of agents learn from each other.

Manage your hybrid workforce

Architected for
spoken conversations

Gridspace's team from Stanford, MIT, and CMU architected and built its voice technology and AI software from scratch. Pre-built integrations and pre-trained AI models make deployments fast and don't require developers. Realize operational benefits in less than one week.

Architected for spoken conversations

Gridspace's contact center automation platform provides wins across the board for organizations. See how our virtual agents and intelligent automation solutions improve customer experiences, reduce costs, and increase loyalty.




Achieve quick wins
with Gridspace

customers

WIN FOR CUSTOMERS

Experience delightful front line agents who can resolve inquiries quickly.

C-Suite

WIN FOR C-SUITE

Keep tabs on competitive threats and macro events.

Agents

WIN FOR AGENTS

Get contextual coaching on new technical compliance procedures.

QA

WIN FOR QA

Identify calls that need review or immediate supervisory attention.

IT

WIN FOR IT

Find all calls where customers can’t hear their agents in seconds.

Hear your customers loud and clear