The world’s most trusted automation platform for contact centers

What you get
with Gridspace

Live, full feature
dashboards

Get holistic visibility into your contact center with ready-made graphs and metrics

Voice transaction details

Identify a customer’s intent, qualifications and satisfaction level in real-time.

Drill down reports

Explore and present data from voice calls at the agent, team and site level.

Live event monitoring

Discover urgent issues that impact customer relationships.

Pre-built KPIs and flag

Drop into a live call when a customer relationship is at stake.

Automated QA scorecards

Give agents timely feedback and rankings based on all calls.

Managed access

Control access for agents, managers and developers with granular permissions.

Bank-grade security

Process sensitive workloads in our secure cloud or your data center.

Scale with peace of mind

Run live voice workloads of any size without impacting performance.

Achieve quick wins
with Gridspace

customers

WIN FOR CUSTOMERS

Experience delightful front line agents who can resolve inquiries quickly.

C-Suite

WIN FOR C-SUITE

Keep tabs on competitive threats and macro events.

Agents

WIN FOR AGENTS

Get contextual coaching on new technical compliance procedures.

QA

WIN FOR QA

Identify calls that need review or immediate supervisory attention.

IT

WIN FOR IT

Find all calls where customers can’t hear their agents in seconds.

Hear your customers loud and clear