The world’s most trusted automation platform for contact centers
What you get
with Gridspace
Live, full feature
dashboards
Get holistic visibility into your contact center with ready-made graphs and metrics
Voice transaction details
Identify a customer’s intent, qualifications and satisfaction level in real-time.
Drill down reports
Explore and present data from voice calls at the agent, team and site level.
Live event monitoring
Discover urgent issues that impact customer relationships.
Pre-built KPIs and flag
Drop into a live call when a customer relationship is at stake.
Automated QA scorecards
Give agents timely feedback and rankings based on all calls.
Managed access
Control access for agents, managers and developers with granular permissions.
Bank-grade security
Process sensitive workloads in our secure cloud or your data center.
Scale with peace of mind
Run live voice workloads of any size without impacting performance.
Achieve quick winswith Gridspace
WIN FOR CUSTOMERS
Experience delightful front line agents who can resolve inquiries quickly.
WIN FOR C-SUITE
Keep tabs on competitive threats and macro events.
WIN FOR AGENTS
Get contextual coaching on new technical compliance procedures.
WIN FOR QA
Identify calls that need review or immediate supervisory attention.
WIN FOR IT
Find all calls where customers can’t hear their agents in seconds.