Get holistic visibility into your contact center with ready-made graphs and metrics
Identify a customer’s intent, qualifications and satisfaction level in real-time.
Our contact center automation tools allow you to explore and present data from voice calls at the agent, team and site level.
Discover urgent issues that impact customer relationships.
Drop into a live call when a customer relationship is at stake.
Give agents timely feedback and rankings based on all calls.
Control access for agents, managers and developers with granular permissions.
Process sensitive workloads in our secure cloud or your data center.
Run live voice workloads of any size without impacting performance.
WIN FOR CUSTOMERS
Experience delightful front line agents who can resolve inquiries quickly.
WIN FOR C-SUITE
Keep tabs on competitive threats and macro events.
WIN FOR AGENTS
Get contextual coaching on new technical compliance procedures.
WIN FOR QA
Identify calls that need review or immediate supervisory attention.
WIN FOR IT
Find all calls where customers can’t hear their agents in seconds.