The world’s most trusted contact center automation platform
What you get
with Gridspace
See every live call unfold
Gridspace can analyze over 50k concurrent calls per site. Live conversational analysis increases your team's agility and empowers agents and managers to change call outcomes.
Understand what everyone is saying
Gridspace Pulse makes teams efficient by automatically finding and categorizing trending issues. Know which events are the most positive, negative, and urgent.
Feel the customer experience live
Gridspace’s pre-trained language models analyze every single word of every customer interaction- tracking key CX metrics as well as agent and caller emotion.
Manage your
hybrid workforce
Bring virtual and human agent conversations together in one place. No more blackhole IVR fails. No more messy handoffs. Gridspace helps all types of agents learn from each other.
Architected for
spoken conversations
Gridspace's team from Stanford, MIT, and CMU architected and built its voice technology and AI software from scratch. Pre-built integrations and pre-trained AI models make deployments fast and don't require developers. Realize operational benefits in less than one week.
Gridspace's contact center automation platform provides wins across the board for organizations. See how our virtual agents and intelligent automation solutions improve customer experiences, reduce costs, and increase loyalty.
Achieve quick winswith Gridspace
WIN FOR CUSTOMERS
Experience delightful front line agents who can resolve inquiries quickly.
WIN FOR C-SUITE
Keep tabs on competitive threats and macro events.
WIN FOR AGENTS
Get contextual coaching on new technical compliance procedures.
WIN FOR QA
Identify calls that need review or immediate supervisory attention.
WIN FOR IT
Find all calls where customers can’t hear their agents in seconds.