Conversational AI | Virtual Call Center Software

Where trusted voice agent conversations happen

The best voice agents on your phone lines today

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July 2025

Grace 3

Experience our most controllable, natural-sounding voice agents yet

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Powering advanced voice agents for leading brands

Voice Agents

Get controllable, task-oriented voice agent and AI infrastructure for reliable, real-world voice workflows. Handle >100k simulatenous phone calls and chats.

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Voice Operations

Digitize and evaluate every agent interaction. Improve your team with persona-based AI workflows. Empower developers with enterprise-grade APIs.

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The highest-quality agent calls

Zero-hop voice LLM networking quashes latency. Specialized speech ML models and evaluation tools drive up accuracy.

Best-in-class security & privacy

Observability and monitoring keep conversations on track. Granual permissions and access controls ensure your data stays safe.

Enterprise-grade agent management

The comprehensive admin console lets you manage everything. 24/7 support has your back all the way.

AI stakeholder alignment

Clear metrics and reporting make it simple to demostrate how voice agents are delivering business outcomes.

On-demand capacity

Elastic scaling lets you handle any demand surge. Straightforward pricing model helps you manage costs.

Continuous improvement

Speech ML models that learn from millions of in-domain calls today drive better conversations and outcomes tomorrow.

Gridspace integrates with the voice technologies you use today

Frequently Asked Questions

Who is Gridspace?

Gridspace is an applied AI company and the creators of Grace. We build useful voice technology and AI software for contact centers. We have been serving leading contact centers for over a decade.

Why voice AI?

Customers love companies who answer their phones quickly and reach out proactively. Voice AI gives companies unlimited capacity to engage customers that otherwise might be placed on hold or ignored. The result: more satisfied customers, revenue and cost savings.

What makes Gridspace unique?

Gridspace dramatically decreases the time, energy and cost it takes to deploy world-class voice AI agents. In the past, contact centers had to coordinate with multiple vendors to make small changes. With Gridspace, your team has everything they need to seamlessly manage their sites with AI.

Is Gridspace scaleable & reliable?

Yes, we power contact center AI for leading financial serviice and healthcare brands. Our case studies include contact centers with >20k seats and substantial compliance, regulatory and risk-management requirements. Whether you need a single use case or platform solution, we have your contact center covered.

How is Gridspace’s approach to AI different?

Gridspace builds speech and language models specifically for contact centers. Our application software and tools are specifically made for contact centers operators. Our APIs are used by developers that build and support internal contact center applications.

Who is the team behind Gridspace?

Gridspace was formed as a collaboration between SRI Speech Labs, the lab behind Siri, and a multidisciplinary team of Stanford, MIT and CMU designers and engineers. The founding team is recognized as pioneers in the field of applied, long-form conversational speech and language technology.

Is Gridspace safe & secure?

Gridspace has been deploying voice AI for regulated businesses for over a decade. The company’s software is built at Gridspace, handles billions of minutes of calls. and certified PCI Level 1, SOC 2 Type 2, GDPR, HITRUST and HIPAA certified and handles billions of minutes of calls.

How does Gridspace protect my data?

Gridspace doesn’t share AI agent playbooks, call flows or conversation data. You own and control your data on Gridspace. Moreover, our administrator tools provide 100s of fine-grained access controls and permission features to manage Gridspace across your organization.

What does it cost to try Gridspace?

Gridspace is free to try and qualified businesses can receive additional development credits. In production, Gridspace charges for capacity (minutes). More details on pricing available here.

What support does Gridspace offer?

Gridspace provides launch support for its full library of playbooks and native integrations. For enterprise customers, Gridspace can also provide premium support and integration services for bespoke use cases.