Why voice AI?

Customers love companies who answer their phones quickly and reach out proactively. Voice AI gives companies unlimited capacity to engage customers that otherwise might be placed on hold or ignored. The result: more satisfied customers, revenue and cost savings.

What makes Gridspace unique?

Gridspace dramatically decreases the time, energy and cost it takes to deploy world-class voice AI agents. In the past, contact centers had to coordinate with multiple vendors to make small changes. With Gridspace, your team has everything they need to seamlessly manage their sites with AI.

How is Gridspace’s approach to AI different?

Gridspace builds speech and language models specifically for contact centers. Our application software and tools are specifically made for contact centers operators. Our APIs are used by developers that build and support internal contact center applications.

Who is the team behind Gridspace?

Gridspace was formed as a collaboration between SRI Speech Labs, the lab behind Siri. The founding team is recognized as pioneers in the field of applied, long-form conversational speech and language technology. We are frequent collaborators and contributors to machine learning classes at Stanford and MIT.

Is Gridspace safe & secure?

Gridspace has been deploying voice AI for regulated businesses for over a decade. The company’s software is built at Gridspace, handles billions of minutes of calls. and certified PCI Level 1, SOC 2 Type 2, GDPR, HITRUST and HIPAA certified and handles billions of minutes of calls.

How does Gridspace protect customer data?

Gridspace doesn’t share AI agent playbooks, call flows or conversation data. You own and control your data on Gridspace. Moreover, our administrator tools provide 100s of fine-grained access controls and permission features to manage Gridspace across your organization.