"Can I bring my dog to the clinic?"

"What's the status of my delivery?"

"I'd like to sign up for a new account."

"What... is the air-speed velocity of an unladen swallow?"

"What happens if Godzilla destroys the power plant powering your business?"

"Can I talk to a human agent now?"



Modern customer service AI requires much more than just answering predefined questions and following a strict dialogue tree. It requires the capability to have naturalistic conversations that can be interrupted at any time. It also needs to know when to answer, or not answer, questions and perhaps most importantly, when to transfer a caller to a human agent when questions require human intervention.

With Grace, Gridspace's AI voice agent, you have the power to solve all these challenges, with only a few minutes of set-up. Your business can leverage existing documents, web pages, and even connect databases for specific question-answering and to tailor responses to each customer. Grace also can respond to emotions and let people feel heard with our emotion-sensitive AI. With these systems working together, Grace also knows exactly when to hand a caller over to a human agent when needed.

See a quick demo of Grace's capabilities in the video below!